We're here to help

Questions about a donation, your account, or running an organization? Email us at support@goodchange.app and we'll get back to you within one business day.

Where's the receipt for my donation?

A receipt is emailed automatically after each successful payment. You can also see your full giving history any time by signing in and opening your dashboard.

How do I change or cancel a recurring gift or membership?

Sign in and go to your dashboard's Subscriptions or Memberships tab. Each gift can be paused, resumed, or canceled from its detail page — canceling stops all future charges.

Can I get a refund?

Refunds are handled case by case. Reach out to us or the organization you gave to, and see our Refund Policy for details.

Is my payment information secure?

Payments are processed by Stripe, a PCI-certified provider. Your full card number never touches our servers.

How do I export or delete my data?

Open your dashboard's Settings and use the Your data section to download everything we hold about you, or to request account deletion. Contribution records required by law are retained; see our Privacy Policy.

I want to raise money — how do I start an organization?

Create a free account, then use Create a new organization from your dashboard to launch a committee and start accepting donations once your payout account is connected.